Privacy Policy
Last Updated: January 23, 2025
At Asad Barber, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and booking system.
1. Information We Collect
1.1 Personal Information You Provide
When you book an appointment through our website, we collect:
- Name: To identify your booking and address you professionally
- Email Address: To send booking confirmations, reminders, and updates
- Phone Number: To contact you regarding your appointment if needed
- Special Requests/Notes: Any preferences or special requirements you share (optional)
1.2 Booking Information
- Selected services and appointment preferences
- Booking date and time slot
- Booking status (pending, confirmed, cancelled, completed)
- Booking reference number
1.3 Technical Information
We may automatically collect certain technical information when you visit our website:
- Browser type and version
- Device information (mobile, desktop, tablet)
- IP address (anonymized)
- Pages visited and time spent on our site
2. Legal Basis for Processing
Under GDPR (General Data Protection Regulation), we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill your booking request and provide our barbering services
- Legitimate Interest: Improving our services, preventing fraud, and managing our business operations
- Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications - if applicable in future)
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing and managing your booking requests
- Sending booking confirmations and appointment reminders
- Communicating about your appointment (changes, cancellations, approvals)
- Providing customer service and support
- Improving our booking system and website functionality
- Complying with legal obligations
4. How We Store and Protect Your Data
4.1 Data Storage
Your personal data is stored securely using Amazon Web Services (AWS) infrastructure:
- Location: EU Region (London, UK - eu-west-2)
- Database: AWS DynamoDB with encryption at rest
- Backups: Automated backups with point-in-time recovery
4.2 Security Measures
- All data transmission encrypted using HTTPS/TLS
- Database encryption at rest using AWS KMS
- Access controls and authentication for admin dashboard
- API rate limiting to prevent abuse
- Regular security updates and monitoring
4.3 Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Active Bookings: Retained until appointment completion
- Completed Bookings: Retained for 12 months for record-keeping and customer service purposes
- Cancelled Bookings: Retained for 6 months
- Account Deletion: You may request immediate deletion of your data at any time (see Your Rights section)
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We only share your data with:
5.1 Service Providers
- AWS (Amazon Web Services): Cloud hosting and database services (Data Processing Agreement in place)
- AWS SES (Simple Email Service): Email delivery for booking confirmations and notifications
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority.
6. Your Rights Under GDPR
As a UK/EU resident, you have the following rights regarding your personal data:
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing of your personal data
Right to Restrict Processing: Request limitation of processing your data
How to Exercise Your Rights
To exercise any of these rights, please contact us:
- Email: privacy@asadbarber.co.uk
- Phone: 01234 567890
- In Person: Visit us at Asad Barber, 123 High Street, London
We will respond to your request within 30 days.
7. Cookies and Tracking
Our website currently does not use cookies for tracking or analytics. If we implement cookies in the future (e.g., for Google Analytics), we will:
- Display a cookie consent banner
- Obtain your explicit consent before setting non-essential cookies
- Provide clear information about what cookies we use and why
- Give you the option to manage your cookie preferences
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
10. International Data Transfers
Your data is processed and stored within the UK/EU region. We do not transfer personal data outside the European Economic Area (EEA).
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email if you have an active booking
- Display a prominent notice on our website
We encourage you to review this policy periodically.
12. Contact Information
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:
Email: privacy@asadbarber.co.uk
Phone: 01234 567890
Address: Asad Barber, 123 High Street, London, UK
13. Supervisory Authority
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF